Return and Refund Policy

Order Cancellation Policy

To cancel an order you have placed with Sample Company, you must contact customer support custserv@orlandoadvocate.com or by phone (1­.407.648.1162). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if a physical product has shipped, the order cannot be cancelled. In this case, you can return the item for a refund (minus shipping costs).

Out of Stock Policy

Our inventory can fluctuate throughout the day, so an item indicated as “in­stock” when you  place your order may, in fact, be out­-of-stock. When that happens we will make every effort to contact you by email right away to notify you that your order will be placed on backorder. The email we send will also provide you with information on how to cancel the order if you prefer not to wait for the item to be back in stock again. Most out-­of-­stock items are back in stock in about two (2) weeks. 

Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two (2) weeks. If you select one of those items, your checkout page will indicate your actual shipping date. If that shipping date is not acceptable to you, just cancel the item before confirming your order.

Refund Policy – Advertising

Advertising placed in accordance with the customer’s advertising order is not refundable if not cancelled in writing prior to scheduled run date.   Cancellation must be received at sales@orlandoadvocate.com NOT LATER THAN close of business on the Wednesday before the applicable run date.

All advertising is subject to the publisher’s approval. Acceptance of advertising is not to be construed as endorsement of the product or the advertiser.

The Advertiser assumes all liability for any and all statements made in its advertisements and agrees to save the Advocate harmless for any claim that may be brought against the Advocate by reason of the published advertisements.  You further agree to reimburse the Advocate for any amounts paid in settlement of any such claim or in satisfaction of any judgment obtained as a result.  In addition, you agree to pay all necessary expenses, including reasonable attorneys’ fees, incurred by the Advocate in defense or settlement of any such claim.

Newspaper subscriptions are also not refundable.   Any remaining balance on a cancelled subscription will be donated to the Advocate’s Journalism Scholarship Program in the name of the subscriber.

Refund Policy – Products

 

 

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